- 📦 7 Days Return & Exchange Policy
- We want you to love your purchase! If you are not completely satisfied with your Cat Plush Bag, we offer an easy 7-day return and exchange policy.
- 🔁 Return Policy:
- You can request a return within 7 days of delivery.
- The product must be unused, unwashed, and in original condition with all tags and packaging intact.
- Returns are only accepted for damaged, defective, or wrong items received.
- An unboxing video is required as proof for damaged or incorrect products.
- 🔄 Exchange Policy:
- Exchanges are allowed within 7 days of delivery.
- You can request an exchange for:
- Different color or variant (subject to availability)
- Damaged or defective product
- The product must be in original condition with packaging.
- 🚚 Return/Exchange Process:
- Contact us within 7 days of delivery with your order details.
- Share clear photos/videos of the product (if damaged/incorrect).
- Our team will review and arrange a return pickup or provide further instructions.
- 💸 Refund Policy:
- Refunds will be processed after the product is received and inspected.
- The refund will be issued to your original payment method within 5–7 business days.
- ❌ Non-Returnable Items:
- Used or damaged products (not due to our fault)
- Items without original packaging
- Requests made after 7
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.